Desun Hospital & Heart Institute (“Desun”) may modify these terms without prior notice. By continuing to use the site or app, you accept the changes. If you disagree, discontinue usage immediately.
Online payments are processed via third-party gateways under their terms. Desun is not liable for payment-related issues. Refer to our Online Payment and Refund Policy for details..
Refunds will be processed back to the original payment method used for the transaction, such as a credit card or bank account. Normal refunds typically take 5-10 working days to reflect in the patient’s or customer’s account. In the case of instant refunds, the amount is credited almost immediately to the same payment method.
Site content, including query responses, is not medical advice or a substitute for professional consultation. For emergencies, contact a healthcare provider directly.
By using our site or apps, you consent to the collection, processing, and use of your personal information as outlined in our Privacy Policy. This ensures transparency and compliance with applicable laws while protecting your data and tailoring services to meet your needs.
We adopt advanced security measures, including encryption, secure servers, and firewalls, to safeguard your personal data. Despite these efforts, no online system is entirely secure, and we cannot guarantee complete protection against unauthorized access or breaches. We recommend using strong passwords and protecting your devices to enhance your data security.
You are responsible for your posts, including reviews. Desun may use this content and is not responsible for its accuracy. Desun Hospital does not edit user written content.
We may contact you through email, phone calls, or SMS to gather your feedback on our services, resolve issues, or inform you about updates. Your feedback helps us enhance the quality of our offerings and improve your overall experience with Desun.
For concerns or complaints regarding the website, app, or services, you can contact our Grievance Officer at grievance@desunhospital.com. We are committed to addressing your issues promptly and ensuring a satisfactory resolution.
Desun reserves the right to modify, suspend, or discontinue any service, feature, or content on the site or app at any time without prior notice. Access to specific areas of the site may also be restricted at our discretion to maintain service quality and security.
These terms are specific to your use of Desun’s website, app, and associated services. They do not alter or affect any other agreements or contracts you may have with Desun for additional services or offerings.
Last updated: 17 Jan 2025
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