Patients’ Rights

Patients’ rights ensure that every individual receives respectful, informed, and compassionate care while being actively involved in healthcare decisions.

• Right to medical care
• Right to receive information regarding organ donation
• Right to information on the clinician’s identity
• Right to pain assessment and management
• Right to second opinion
• Right to voice complaints
• Right to informed consent
• Right to participate in care decisions
• Right to access medical information
• Right to the safety of possessions
• Right to confidentiality
• Right to protection from physical abuse and neglect
• Right to privacy
• Right to refuse or discontinue treatment
• Right to dignity and respect
• Right to information on expected cost of treatment
• Right to spiritual, religious and cultural beliefs, values and preferences
• Right to information and education about health care needs
• Right to identify who can access sensitive and confidential information and take decisions on their behalf
• Right to patient and family counselling
• Right to receive respectful and compassionate care at the end of life

These rights empower patients to make informed choices and receive care that respects their dignity, beliefs, and individual needs.

Patients’ Responsibilities

Patients’ responsibilities help ensure safe, effective, and respectful care by encouraging active cooperation with healthcare providers and hospital guidelines.

• Provide all medical information about illness to the doctors participating in the decision-making process, and ask questions if you do not understand what has been explained
• Inform the doctor if you anticipate problems in following prescribed treatment or are considering alternative therapies
• Follow the recommended treatment plan
• Respect that another patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first
• Observe hospital rules and regulations, such as no smoking, controlling noise, number of visitors and visiting policy
• Accept financial responsibility for the services obtained and settle hospital bills promptly
• Respect hospital employees and value hospital property

Grievance Redressal Officer

📞 83340 02567
📧 grievancecell@desunhospital.com